Galide AE operating system
Each module should teach the knowledge, show strong examples, require practice, and end with observable evidence that the AE can perform the work.
Understand the IT asset lifecycle, disposition paths, data security, reuse, recycling, chain of custody, and how Galide operates.
Demonstrate: Explain Galide and the ITAD lifecycle clearly to a prospect.
Recognize ideal account characteristics, Apple and Windows environments, refresh patterns, stakeholders, and signals that create urgency.
Demonstrate: Prioritize accounts and explain why each deserves attention.
Connect Galide’s secure, valuable, and documented outcomes to IT, security, procurement, finance, and sustainability priorities.
Demonstrate: Deliver relevant 30-second, 2-minute, and 10-minute explanations.
Research accounts, identify lifecycle triggers, build targeted lists, and use coordinated email, calling, and LinkedIn outreach.
Demonstrate: Produce a prioritized account brief and execute a focused outreach sequence.
Understand the environment, asset volume, MDM and Activation Lock, logistics, security, decision process, timing, and next step.
Demonstrate: Run a structured conversation and leave with evidence, qualification posture, and an owned next commitment.
Judge fit, urgency, economic potential, stakeholder access, decision path, evidence quality, and whether the opportunity should progress.
Demonstrate: Advance, nurture, pause, or disqualify an opportunity with a clear evidence-based rationale.
Translate scope into the right pickup, recovery, resale, recycling, reporting, and service design while protecting deal economics.
Demonstrate: Construct a viable solution and explain the value, costs, assumptions, and GP implications.
Turn verified discovery into a concise scope, value story, pricing explanation, proof package, and decision-oriented presentation.
Demonstrate: Present a proposal that reflects the customer’s stated need and leads to a decision.
Respond to incumbent vendors, pricing pressure, internal effort, timing, risk, and uncertainty without becoming defensive or over-discounting.
Demonstrate: Acknowledge, clarify, respond, and confirm whether the concern is resolved.
Coordinate stakeholders, resolve open conditions, maintain mutual next steps, and convert verbal alignment into written commitment.
Demonstrate: Move a qualified opportunity to a complete, documented acceptance without artificial pressure.
Transfer the customer commitment, scope, logistics, security needs, documents, owners, exceptions, and timing into an operationally complete package.
Demonstrate: Submit a complete handoff accepted by Operations within one business day.
Apply opportunity-creation rules, maintain stage accuracy, complete required fields, own next actions, and produce a trustworthy pipeline view.
Demonstrate: Keep an opportunity record accurate enough for forecasting, coaching, and operational handoff.
Track refresh schedules, service performance, subsidiaries, new locations, stakeholder changes, and additional lifecycle needs.
Demonstrate: Build a credible retention and expansion plan grounded in the customer’s operating calendar.
Standard module design
Every competency follows the same progression so training produces observable performance instead of content completion alone.
Short lesson and core reference material.
Strong calls, emails, deals, and examples.
Exercise, role-play, or working session.
Apply the skill to a real or simulated account.
Demonstrate competency against a rubric.
Use the checklist, template, or SOP at work.