Starting situation
About 550 mixed laptops leave use during a Q4 refresh across two U.S. offices and a remote workforce.
Galide AE Academy · recurring training account
Cedar & Co.
A fictional device-lifecycle opportunity that develops with the curriculum. Use the facts supplied in each module; do not add real customer or employee information.
Initial uncertainty
Device condition, verified quantities, custody process, current-vendor terms, and final decision ownership are unknown.
Potential value
Cedar & Co. needs a controlled, documented disposition process and credible recovery visibility—subject to inspection and scope validation.
How the account evolves
Establish the problem and fit
Map the lifecycle, identify stakeholders and signals, tailor the story, and build the research hypothesis.
Discover, qualify, and design
Turn the refresh into customer-confirmed facts, make a qualification decision, and design a solution with clear assumptions.
Reach a decision
Present a decision-ready recommendation, respond to concerns with proof, and align owners, conditions, and dates.
Deliver and grow
Hand off the accepted work, document commercial truth in Salesforce, and identify an evidence-based expansion path.