Return enablement
Labels, boxes, and employee communications.
Galide can send parcel labels and return boxes directly to employees and coordinate the agreed employee communications.
Remote Returns & Redeployment
Recover distributed devices without losing control of the process.
Galide brings devices back from employees, contractors, and distributed locations—with redeployment as a defined option when devices are eligible.
A direct route back
Devices return to Galide—not to an office backlog.
The return route, employee communication, receipt, data erasure, readiness review, final return, and exception decisions stay connected in one project workflow.
Device visibility
Employee and serial-level tracking.
Each return is tracked against the roster. Non-return reporting identifies the devices that still require follow-up.
Final route
Return to the organization or new hire.
An eligible device can be returned to your organization or shipped to a designated new hire under the agreed project scope.
Existing customer route Remote-return tickets can be opened in the Galide portal.
How remote returns work
One recorded next step at a time.
The workflow makes redeployment visible without promising that every returned device will qualify.
01
Devices return directly to Galide
The employee, contractor, or designated holder returns the device directly to Galide, creating one clear route back from distributed locations.
02
Galide receives the device and records its arrival
Galide receives the device into the agreed project workflow and records its arrival by employee and serial number.
03
Data wiping follows the agreed requirements
Galide securely erases all data using the relevant NIST SP 800-88-compliant disk-wipe protocol before the device moves forward. Every processed data-bearing device receives a Certificate of Data Destruction and is included in the Serialized Erasure Report.
04
Condition and redeployment readiness are reviewed
Galide reviews condition and the agreed redeployment criteria, separating devices ready for final return from devices needing an exception decision.
05
Eligible devices are prepared for final return
Eligible devices are prepared for final return to the organization or designated recipient according to the agreed project scope.
06
Exceptions follow a defined route
A failed wipe, unexpected condition, missing component, or other exception is documented and routed for approval before the device moves forward.
Redeployment is a real option
A returned device may still have useful life.
Where a device meets the agreed requirements, Galide prepares it for final return so it can move to the next approved user.
The phrase prepared for final return is intentionally scoped to the project. The exact preparation activities and ownership are defined in the agreed service.
Remote return records
More than a delivery confirmation.
The closeout connects each returned device to its receipt, data-erasure outcome, readiness decision, final route, and any approved exception.
Chain-of-Custody RecordCertificate of Data DestructionSerialized Erasure ReportRecovery and Exception Report
View Proof & Trust →Practical details
Questions before you start
How long does a remote return take?
Timing depends on when the holder sends the device, receipt, the agreed data-erasure requirements, condition review, and any exception decisions.
Is there a minimum number of remote returns?
Minimums depend on the return cadence, locations, device population, communications, and final-return scope. The assessment identifies the practical program structure.
What information is required to start?
Begin with the available employee roster and device list. Employee identity, serial number, location, return timing, and intended final route help define the workflow.
What happens after a failed wipe or unexpected condition?
The exception is documented and routed through the agreed approval process. The device is not treated as ready for final return until its next approved outcome is confirmed.